Introduction Welcome to the Deesoft India, Sulur (the "Company" or "We") website located at www.deesoftindia.com (the "Website"). The Company provides this Website to you subject to the following Terms of Use and Privacy Policy (together, the "Terms"). When you use this Website, you agree to abide by these Terms. If you do not agree to abide by these Terms, you may not use this Website. Please read the Terms carefully. The Company reserves the right to make changes to this Website and to modify the Terms at any time at its sole discretion. We encourage you to review the Terms frequently for modifications. By your use of this Website, you agree to abide by any such modifications to the Terms, which are binding on you.

Privacy Policy This Privacy Policy describes the Company's agreement with you regarding how we will handle certain information on the Website. This Privacy Policy does not address information obtained from other sources such as submissions by mail, phone or other devices or from personal contact. By accessing the Website and/or providing information to the Company on the Website, you consent to the collection, use and disclosure of certain information in accordance with this Privacy Policy.

Information Collected on Our Website: If you merely download material or browse through the Website, our servers may automatically collect certain information from you which may include: (a) the name of the domain and host from which you access the Internet; (b) the browser software you use and your operating system; and (c) the Internet address of the website from which you linked to the Website. The information we automatically collect may be used to improve the Website to make it as useful as possible for our visitors; however, such information will not be tied to the personal information you choose to provide to us. We do collect and keep personally identifiable information when you choose to voluntarily submit such information. For example, if you choose to fill out a form on the Website we retain the information submitted by you. You should not submit any information that you do not want to be retained. After we have taken the appropriate action in response to your submittal, we retain the information you submit for our records and to contact you from time to time. Please note that if we decide to change the manner in which we use or retain personal information, we may update this Privacy Policy, at our sole discretion.

NOTICE TO CHILDREN UNDER THE AGE OF 13 AND THEIR PARENTS OR LEGAL GUARDIANS: IF YOU ARE UNDER THE AGE OF 13 AND WOULD LIKE TO CONTACT US PLEASE DO SO THROUGH YOUR PARENTS OR LEGAL GUARDIANS. THIS WEBSITE IS ONLY INTENDED FOR ADULTS. THE Comapny DOES NOT KNOWINGLY COLLECT PERSONALLY IDENTIFIABLE INFORMATION ("PERSONAL INFORMATION") FROM CHILDREN UNDER THE AGE OF 13. IF YOU ARE UNDER THE AGE OF 13, DO NOT SEND US ANY PERSONAL INFORMATION INCLUDING WITHOUT LIMITATION YOUR EMAIL ADDRESS, NAME AND/OR CONTACT INFORMATION.

Disclosure of Personal Information to Third Parties: The Company does not rent or sell personal information that you choose to provide to us nor does the Company disclose credit card or other personal financial information to third parties other than as necessary to complete a credit card or other financial transaction or as required by law. The Company does engage certain third parties to perform functions and provide services, including, without limitation, hosting and maintenance, customer relationship, database storage and management, payment transaction and direct marketing campaigns. We will share your personal information with these third parties, but only to the extent necessary to perform the functions and provide the services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

Receiving Promotional Materials: We may send you information or materials such as newsletters, e-books, and white papers by e-mail or postal mail when you submit addresses via the Website. By your using the Website, you are consenting to our sending you such information or materials. If you do not want to receive promotional information or material, please send an email with your name, mailing address and email address to deesoftindiahelp@gmail.com , when we receive your request, we may take reasonable steps to remove your name from such lists.

Cookies: A cookie is a small text file that a website can place on your computer's hard drive for record-keeping or other administrative purposes. Our Website may use cookies to help to personalize your experience on the Website. Although most web browsers accept cookies automatically, usually you can modify your browser setting to decline cookies. If you decide to decline cookies, you may not be able to fully use the features of the Website. Cookies may also be used at certain sites accessible through links on the Website.

Links to Other Websites: The Company is not responsible for the practices or policies of the websites linked to or from the Website, including without limitation their privacy practices or policies. If you elect to use a link that accesses another party's website, you will be subject to that website's practices and policies

PLEASE READ THE STATEMENT CAREFULLY. IF YOU [USER] DO NOT WISH TO BE BOUND BY THE TERMS AND CONDITIONS MENTIONED HEREIN, KINDLY REFRAIN FROM ACCESSING THE WEB SITE OR AVAILING OUR SERVICES THEREIN. ANY PAYMENTS MADE ON THIS SITE SHALL BE DEEMED TO BE AN ACCEPTANCE OF THIS POLICY.

Your better understanding of the ongoing processes during a transaction is important to avert failures or dropped transactions.

Disclaimers:

In most cases, No refund will be granted once the payment is made. However, exceptions may be made based on the following circumstances:

Multiple payments for the same services. A user (Customer etc.) paid the fee online but did not get the confirmation due to connection failure and the Company is not able to provide a soft copy of the Fee Invoice. Transaction fees charged would not be refunded/reversed for any refund or reversal of any transaction.

For online payments, it is important to note the transaction number and order no. for future reference, and a request for any type of Refund, for whatever reason, will be at the sole discretion of the Company.

You will not be asked to provide your online banking user name or password to be revealed ("Account Access Data"). Institution does not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

Institution has no obligation to issue refunds if you cannot provide us with full and accurate information required to complete the refund or credit; or the refund request has already been processed through our payment gateway but has not yet applied to the originating source of the payment; or the refund request directs Institution to issue the refund to a different financial institution than the source where the original payment was received; or Institution did not receive the payment for which the refund request is made due to force majeure or other causes beyond our direct control. Refunds requiring special handling may result in a delayed return of the funds.

In the event a refund cannot be handled within standard refund protocols or to process a refund after 90 days, you may be asked to supply additional information and to provide documentation of the original charge.

Information disclosed to Institution for the purposes of processing a customer refund will be protected in accordance with our current Privacy Policy.

Payment Options
1. Online Credit / Debit Card/ UPI Payments Visa, Master and UPI payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
2. Internet Banking You can also pay for your Fees through net banking options and the amount will be automatically debited from your Bank account.

Cancellation and Refund
1. In case of Fees: The refund shall be processed within 10-30 working days from the date of the refund request or disputed transaction(s) with proper reason for refund claim, and subject to receipt of the refunds from the service provider. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation. All refunds shall be processed subject to processing of refunds by the respective payment service provider and RBI, NPCI norms only.
2. In case of Charge back: A Charge back request is mostly raised in case if the merchant (Institution etc.) does not or fail to provide a proper service in terms of an information requested regarding payments already done, In such a case you can raise a Charge back with proper evidence to prove that you have not been provided with sufficient information regarding payment(s) already done. Before raising a charge back request it is vital that you approach your Merchant about your concern, and in case, if you still feel that the support offered is dis-satisfactory a Charge back option can be thought off. Normal dispute settlement in terms of charge-backs is between 30 to 90 Days in most rare cases up to 120 days. A telephonic inquiry by the RBI shall be done to take stock of the facts revealed by the customer and the Merchant and based on the facts and proofs submitted the RBI shall decide the fate of refund, to which party to be dispersed.